Project/Program Management

Dearborn, MI – Hybrid - 3 days a week in office from day 1

Long term contract

Note: Additional Safety Training/Licensing/Personal Protection

Position Description:

Atlassian Expert (Jira) Materials Management Platform is a multi-year transformation initiative aimed at transforming Ford's Materials Requirement Planning & Inventory Management capabilities. This is part of a larger Industrial Systems IT Transformation effort. We are looking for a Jira expert to address and resolve specific issues with our Jira

Skills Required:

* Documentation and Training:

o Document processes, best practices, and guidelines for Jira usage.

o Provide training and support to users on Jira features and functionality.

* Team Ceremonies:

o Actively participate in all team agile meetings:

* Backlog Refinement/Planning

* Stand-ups

* Retrospectives

* Develop comprehensive Jira dashboards for: Delivery reporting (Velocity, Time in Status, Transitions Count, Created vs Resolved, On-Time Delivery Rate, Successful Releases)

* Management oversight (Time in Status, Current Sprint Metrics, Resolution Time)

* Customer Service metrics (Items Reported per Reporter, Time in Status, Resolution Time)

* Experience leading Jira implementations including planning, stakeholder management, and reporting progress.

* Resolve issues related to sprints getting duplicated and project names getting switched between interconnected company-managed projects

* Address specific access issues for team members and troubleshoot search functionality problems

* Review, verify, and optimize all Jira automations

* Proven experience working within the automotive manufacturing industry and a strong understanding of quality management processes

* Implementing best practices and optimizing workflows within Jira and Confluence

* Optimize and maintain established Jira projects, coordinating with hosting providers and vendors as needed to manage performance, troubleshoot issues, and streamlining configurations for scalability, and reliability

* Knowledge of Agile, Kanban, and other frameworks to recommend and implement optimal configurations.

Experience Required:

* 8 years of experience with Atlassian suite of tools, primarily JIRA and Confluence

* Proficient in Jira with a strong understanding of both company-managed and team-managed project configurations

* Experience in setting up and customizing Jira workflows, fields, screens, and dashboards

* Ability to troubleshoot and resolve complex Jira integration issues

* Strong analytical and problem-solving skills

* Excellent communication skills and the ability to work collaboratively

* Experience with GitHub and other software development tools

* Knowledge of Agile methodologies, specifically Scrum

* Automotive experience is preferred

* Support in an onshore/offshore model is preferred

Experience Preferred:

* Experience working with vendor tools like SAP S4 Hana

* Certified Scrum Master

* Integrate with GitHub to automate transitions in Jira based on GitHub pull request status

Education Required:

* Bachelor's degree or equivalent qualification in computer science, engineering or related disciplines