JOB DESCRIPTION:

Directs and monitors the VWTS operations for all customers by ensuring that employees and equipment are available and in use when required.

• Coordinates activities with Commercial, Drivers, Field Service Representatives (FSRs), IX Account Managers, Order Entry Reps, Project Managers and respective Plant Managers or their designated representatives.
• Utilizes ERP system (SAP) to transact orders, status updates, data inputs, and equipment movement in real time.
• Acts as an information source for customers, managers and employees on information received from the field and service centers.
• Receives customer requests for service from customer representatives and various internal functions Commercial, Engineering, Technical Service, etc.
• Gathers pertinent information to ensure job success – determines type of equipment, necessary supplies, test equipment, FSR coverage, flow rate, feed water quality and on-time delivery.
• Dispatches drivers, field service personnel and equipment from respective plants or diverts equipment in route, if necessary, to the appropriate job sites.
• Maintains contact with Drivers, FSRs, Sales Managers, service centers, other company personnel, and customers serving as a 24 hour, 365 days a year communications center.
• Maintains various records and logs. These may include, but are not limited to job status report, customer information, travel instructions to each of the job sites, driver dispatch logs, meter readings, and customer job site data through Veolia’s customer management tools.
• Endeavors to maintain positive relationship with customers always while collecting all pertinent information.
• Alerts Sales Managers, Plant Managers, Logistics, Global Field Service, Quality, IX Account Managers, Order Entry Reps, or the applicable personnel to developing situations and customer related updates.
• Works in conjunction with plant management to monitor driver availability, rotation and location utilizing various means of communication, including electronic logging software.
• Participates in the transfer of information and daily/nightly planning at shift change.
• Provides basic technical consultation to FSRs, Drivers, customers and others when requested.
• Strives to keep a balanced inventory of mobile equipment based on regional customer demand.
• Contributes ideas to simplify execution of logistics while being cost efficient and effective.
• Assists drivers in maintaining data inputs via mobile app (Movilizer).
• Assists drivers and field in equipment maintenance & repair issues via Penske Fleet Insight.

Qualifications/Requirements:

• High School Diploma or GED
• Proficiency with Microsoft Office and Google applications
• Mathematical skills, including operations in all units of measure, using whole numbers, fractions, decimals, percentages, and time
• Moderate-to-quick typing skills
• Demonstrated communication skills
• Background in Customer Service and Transportation/Shipping/Logistics
• Ability to work with a team
• Strong communication skills, able to quickly, simply, and effectively articulate concepts

Desired Characteristics:

• Bachelor’s Degree in transportation related program
• Prior experience in logistics, freight, and/or driver management

~ Customer Service Skills/Experience

~ Transportation Experience

~ SAP Experience

~ 3rd Party Logistics or Brokerage Experience

Job Type: Contract

Pay: $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: On the road