3 Need : Call Center Representative II - Inbound Jobs in Phoenix, AZ
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Need : Call Center Representative II - Inbound
$34k-45k (estimate)
Contractor | IT Outsourcing & Consulting
2 Days Ago
Infobahn Softworld Corp. is Hiring a Need : Call Center Representative II - Inbound Near Phoenix, AZ
Title: Customer Care RepresentativeLocation: Phoenix, AZ, ,85040Duration: 6 months (possibility for extension)(Remote Position)Job DescriptionJob title: Customer Care RepresentativeMUST HAVE: Active Property & Casualty (P&C) Producer LicenseContact Center Hours of OperationMonday through Friday 8:00 am to 9:00 pm (Eastern)
Saturdays 8:00 am to 4:30pm (Eastern)
Closed Sundays
Role Summary/PurposeCustomer Care representatives provide excellent customer service support to policyholders, third party referral sources, and veterinary clinics. Supporting new and existing policyholders by explaining services, the claims process, and making policy changes as needed.
Essential ResponsibilitiesCustomer Care Representatives essential responsibility is to be the voice of Pets Best by bringing the best customer service experience to our customers. Day-to-day responsibilities include:
Saturdays 8:00 am to 4:30pm (Eastern)
Closed Sundays
Role Summary/PurposeCustomer Care representatives provide excellent customer service support to policyholders, third party referral sources, and veterinary clinics. Supporting new and existing policyholders by explaining services, the claims process, and making policy changes as needed.
Essential ResponsibilitiesCustomer Care Representatives essential responsibility is to be the voice of Pets Best by bringing the best customer service experience to our customers. Day-to-day responsibilities include:
- Responds promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
- Builds rapport with policyholder, by using customer service skills to listen, understand and respond to requests and inquiries.
- Works to retain policyholders who inquire about cancelling, by making recommendations for policy changes or coverage enhancements.
- Helps policyholders understand their policy coverage, claims processing and reimbursement process.
- Demonstrates ability to work in a metric environment and meeting performance expectations.
- Maintains understanding of federal and state regulations to include compliance.
- Ability to utilize multiple technical systems effectively and efficiently.
- Perform other duties and/or special projects as assigned
- Prior experience working in a contact center environment
- Strong customer service skills.
- Excellent oral and written communication skills
- Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
- Training or education in medical terminology or veterinary technician support a plus.
- 2 years’ experience in insurance claims processing or customer support.
- Active Property & Casualty (P&C) Producer License
- Bandwidth/ Internet requirements Up to 30Mbps (Download) | 5Mbps (Upload)
- You must have a high school diploma or equivalent
- You must be willing to submit to a background investigation as part of the onboarding process
- You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994
- From day one you are eligible for a benefits package that include coverage for your whole family, dental & vision insurance, and a 401(k) with company match.
- Work remotely from home, with the occasional request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
Job Summary
JOB TYPE
Contractor
INDUSTRY
IT Outsourcing & Consulting
SALARY
$34k-45k (estimate)
POST DATE
06/27/2024
EXPIRATION DATE
12/22/2024
WEBSITE
infobahnsw.com
HEADQUARTERS
SAN JOSE, CA
SIZE
25 - 50
FOUNDED
1996
TYPE
Private
CEO
MANEESHA CHANDRA
REVENUE
$5M - $10M
INDUSTRY
IT Outsourcing & Consulting
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