TYPICAL TASKS:

• Operates computer systems and associated peripheral equipment including configuration and control of operations, user authorization, and sequencing of jobs
• Performs computer services for clients such as printing checks/invoices/forms/reports, sealing/folding forms, transferring data files electronically, maintains RO forms inventory, etc
• Troubleshoots user or system problems to identify difficulty; corrects problems or escalates tickets to the subject matter expert
• Prepares periodic or special reports for distribution to users as requested by client (internal and external)
• Building and data center security, delivery check in
• Coordinates with users, supervisor, and others to develop operational schedules and procedures
• Maintains documented processes for up to date accuracy
• Manages projects/initiatives as assigned
• Provides technical support through first-level resolution of reported incidents and service requests based on specific technical expertise within targeted service level objectives
• Assists users, customers, and others with information retrieval; elevates complex and/or high priority incidents and service requests to the appropriate support groups for resolution.

Performs other related duties as assigned:

Vocational/Educational Requirement:

Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in computer technology or a closely related field.