4 Desktop Support Jobs in Towson, MD
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INFOJINI is Hiring a Desktop Support Near Towson, MD
Responsibilities:
• Communicates with all levels of customers
• Installs and configures applications and other supported software packages
• Performs basic troubleshooting and triage of computers via remote computer access and phone
• Resolves routine issues and problems related to hardware and software
• Creates tickets for all problems called into the Technology Helpdesk
• Quickly escalates issues and problems that are not resolvable as necessary
• Assists clients with resolving device related issues via telephone support
• Helps determine technical needs of supported systems
• Participates as team member on projects
• Records activities in the service desk software system
• Updates/Creates internal supported system documentation
• Communicate technical issues, risks, and approaches to clients
• Performs other duties as assigned
Required Skills:
• Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call center environment
• Two years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency.
• Experience with remote troubleshooting preferred
• Possession of a valid class C Maryland driver's license or an equivalent is required
Desired Skills:
• Possession of A (Remote Technician) and Network certification is preferred
• Knowledge of computer operations and support
• Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment
• Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components
• Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities
• Skill in establishing and maintaining effective working relationships
• Skill in effectively prioritizing assignments and tasks
• Skill in communicating clearly and effectively
• Ability to provide consistent quality customer service
• Ability to deescalate customers
• Ability to maintain confidential information
Job Summary
Contractor
Business Services
$51k-64k (estimate)
09/02/2024
09/07/2024
infojini.net
Washington, DC
<25
Business Services
Related Companies
The job skills required for Desktop Support include Troubleshooting, Customer Service, Service Desk, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
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With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.
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