Below is the job description for the position:

Position Title - ServiceNow Business Process Consultant

Location - Chicago, Illinois (Remote)

Duration- 12 Months (with possible extension)

Project Description:

Seeking a remote ServiceNow Business Process Consultant responsible for analyzing, designing, and implementing business processes that improve efficiency and effectiveness. This role will work closely with various departments to understand their needs, translate them into technical requirements, and ensure the successful adoption of the ServiceNow platform. The consultant will also focus on continuous improvement and optimization of existing processes.

SERVICE MANAGEMENT (ServiceNow) BUSINESS PROCESS CONSULTANT

Aims to provide a world-class learning experience for every child in every neighborhood. The ServiceNow Business Process Consultant plays a critical role in optimizing and enhancing business processes across the organization, ensuring the effective implementation and utilization of the ServiceNow platform.

Job Summary:

The ServiceNow Business Process Consultant is responsible for analyzing, designing, and implementing business processes that improve efficiency and effectiveness . This role will work closely with various departments to understand their needs, translate them into technical equirements, and ensure the successful adoption of the ServiceNow platform. The consultant will also focus on continuous improvement and optimization of existing processes.

Education:

• Bachelor’s degree or higher in Information Technology, Computer Science, or a related field.
• ITIL Foundation certification or equivalent, or the ability to obtain within 6 months of hire.

Experience:

• Minimum of 5 years working on the ServiceNow platform.
• At least 3 years of experience in a Business Process Consultant or similar role.
• Proven consulting experience as a key technical resource in the development and delivery of ITSM solutions.
• Experience with ITIL processes, particularly Request, Problem, Incident, and Change Management.
• Experience with ServiceNow Customer Service Management (CSM), Strategic Portfolio
• Management (SPM), and IT Asset Management (ITAM) modules.
• Experience with web technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and system integration (SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST)

Certifications:

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist for
• ITSM (CIS-ITSM) or other ServiceNow certifications.
• Certified Associate in Project Management (CAPM), Project Management Professional (PMP),
• Agile SAFe, Scrum Master, or ITIL certification is preferred.

Primary Responsibilities:

• Process Analysis and Design
• Analyze current business processes and workflows to identify areas for improvement.
• Design and implement optimized business processes using the ServiceNow platform.
• Develop a thorough understanding of customer requirements and assist the project team in applying industry best practices to design optimal solutions.

Project Management and Implementation:

• Manage and lead ServiceNow-related projects, adhering to Project Management Office (PMO) standards.
• Translate business requirements into technical specifications and design ServiceNow solutions that meet these requirements.
• Ensure the successful implementation and adoption of ServiceNow solutions across the organization.

Collaboration and Communication:

• Collaborate with IT teams and other departments to capture operational challenges and develop business requirements.
• Serve as a liaison between customers and the development team to ensure requirements are met.
• Communicate complex technical issues clearly to non-technical stakeholders and translate customer needs for technical teams.
• Build and maintain strong relationships with stakeholders at all levels of the organization.

Quality Assurance and Continuous Improvement:

• Perform quality assurance on implemented solutions to ensure they meet business and technical requirements.
• Develop dashboards and metrics using Business Intelligence platforms like ServiceNow Performance Analytics or Power BI.
• Support Organizational Change Management (OCM) efforts by providing information on the "to be" solutions and conducting end-user training as needed.
• Contribute to the continual improvement of delivery services processes and the maturing of varied portfolios, capabilities, expertise, and best practices.

Documentation and Training:

• Document workflows and results of business analysis.
• Write stories, with acceptance criteria and functional tests, in accordance with agile best practice guidelines.
• Assist in building and delivering end-user training.

Customer Success Management:

• Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes.
• Build trust and establish thought leadership through publication activities: Knowledge Articles, White Papers, Wiki, Community, Blogs, Templates, Capability Content, etc.
• Manage multiple clients with limited or no support after initial project implementation.

Thanks & Regards

Infojini Consulting

Website: https://www.infojiniconsulting.com

Address: 10015 Old Columbia Road, Suite B 215, Columbia, MD 21046