Job Summary:

1. The IT Communications Specialist will be responsible for providing communications strategy and support for the Information and Technology Services department. This position reports to the Manager of Enterprise Change Management. The IT Communications Specialist will be held accountable for the following responsibilities:
2. Design and execute communications strategies for technology initiatives that take into account the District’s complex change agenda and the diverse needs of leadership and staff at all levels
3. Driving consistency in communication frequency, type, style/format, and quality of content
4. Provide writing and editing support for communication plan deliverables as well as for communications that support the department’s operational tasks
5. Manage and support the ITS Communications Processes and guidelines
6. Working with internal clients to enable the effective, timely, creative production and distribution of communications via appropriately selected channels to meet communication objectives Produce clear, concise, and compelling communication materials, including newsletters, emails, presentations, and intranet updates
7. Collaborate with subject matter experts to translate technical information into easily understandable content
8. Respond to requests for editing support
9. Ensure all communications adhere to established branding standards and style
10. Establish best practices for developing instructional content, including web-based tutorials, quick guides, and online videos
11. Other duties as assigned

In order to be successful and achieve the above responsibilities, the IT Communications Specialist must possess the following qualifications:

Education Required:

• Bachelor’s degree in Communications, Journalism, English, Public Relations, Change Management, Training, Information Technology, or a related field from an accredited college or university is required Experience Required:
• Minimum of four (4) years of professional experience with a background in change management, communications, or training
• Experience with eLearning software, such as Captivate or Camtasia, is preferred
• Web/Graphic design experience is preferred

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills; capable of communicating, collaborating, and building relationships with a wide variety of internal and external stakeholders
• Excellent attention to detail, organizational skills, and ability to effectively prioritize and multi-task in a fast-paced environment
• Ability to define problems, analyze data, and outline valid conclusions and action steps
• Ability to explain complex technical issues in a way that non-technical people can understand as well as be able to explain customer needs and priorities in a way that technical people can understand
• Capacity to work on impromptu assignments with tight deadlines
• Propensity to quickly absorb new concepts and ideas
• Proficient knowledge of multiple graphic, reporting, and pagination software (i.e., Google Suite, PowerPoint, and Word)