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Position: Senior Technical Writer OCM
Location: Dallas, TX (Hybrid 3 Days in a Week)
Duration: 6 Months
Rate: $ Open/Hour
NEED LOCAL RESOURCE WHO CAN WORK ON HYBRID MODEL
Job Description:
This position will primarily focus on creating, formatting, and updating documentation and training to maximize user adoption of technology systems and processes. With direction from Technology & Customer Project Management Office (PMO) leadership, the Technical Writer will support the implementation of Client’s OCM strategy and methodology for program, project, and other initiatives involving client’s stakeholders.
Key Roles & Responsibilities
Engage subject matter experts to gather information and understand technical concepts
Collaborate with key stakeholders and team members to drive the process of accurately documenting processes, procedures, and communications
Analyze content across web-based collaborative platforms (e.g., SharePoint, Confluence) to determine relevance and accuracy
Conduct reviews and revisions of existing documentation to ensure accuracy and relevance
Write and edit technical documentation, user guides, job aids, and other support materials for both technical and non-technical audiences
Develop engaging instructional materials, such as training modules and e-learning courses
Format documentation and training into standardized templates and adhere to style guide
Ensure all documentation and instructional materials comply with company best practices
Conduct QA (Quality Assurance) review of all materials (Proofread, edit for grammar, spelling, and correct style usage
Manage updates and revisions to materials as needed
Provide administrative support for Technology’s SharePoint and Confluence sites
Comply with regulations, company policies, procedures, work rules, and management expectations
Adhere to guidelines regarding sensitive customer information and proprietary company information
Perform all essential functions and aspects of the job description including other duties as may be assigned
Adhere to hybrid work schedule, reporting to the office for a minimum of three days each week
Education, Experience, & Skill Requirements Required:
High school diploma, GED or equivalent
Minimum 2 years work experience in communications, training, instructional design, or related field
Ability to follow directions and receive constructive feedback
Advanced verbal and written communication skills
Excellent grammar and attention to detail
Strong working knowledge of Microsoft Word and PowerPoint/Canva
Experience documenting process flows and standard operating procedures
Digitally savvy, self-starter, dependable, and highly motivated with the ability to work independently or collaboratively in a fast-paced environment
Ability to shift priorities and adjust focus as needed
Excellent planning, organizational, time management, multi-tasking and prioritizing skills
Experience coordinating and facilitating in-person & virtual meetings/trainings
Preferred:
Bachelor’s Degree (BA, BBA, or BS), or higher
Proficiency with instructional design methodology (i.e., ADDIE)
Proficiency with industry-standard tools and software for documentation and content development (i.e., Microsoft Office Suite, Adobe Illustrator)
Comprehension of organizational change management best practices and concepts
Microsoft SharePoint administrative experience
Experience with e-learning authoring tools (e.g., Articulate Storyline, Camtasia)
Experience providing training through digital adoption platforms (e.g., Whatfix)
Familiarity with Atlassian collaboration software (i.e., Confluence, Jira Service Management)
Familiarity with project methodologies (i.e., agile, Kanban)
Analytical mindset and ability to process information using data and technology to develop innovative solutions
Knowledge of technology and electric utility-based concepts including advanced metering, customer information systems, security and networks
Please send your resume in word format, following details to anand.yalla@infolob.com or call me @ 972-845-7069 for more information:
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$75k-93k (estimate)
07/03/2024
01/21/2025