Position: Senior Technical Writer OCM

Location: Dallas, TX (Hybrid 3 Days in a Week)

Duration: 6 Months

Rate: $ Open/Hour

NEED LOCAL RESOURCE WHO CAN WORK ON HYBRID MODEL

Job Description:

This position will primarily focus on creating, formatting, and updating documentation and training to maximize user adoption of technology systems and processes. With direction from Technology & Customer Project Management Office (PMO) leadership, the Technical Writer will support the implementation of Client’s OCM strategy and methodology for program, project, and other initiatives involving client’s stakeholders.

Key Roles & Responsibilities

Engage subject matter experts to gather information and understand technical concepts

Collaborate with key stakeholders and team members to drive the process of accurately documenting processes, procedures, and communications

Analyze content across web-based collaborative platforms (e.g., SharePoint, Confluence) to determine relevance and accuracy

Conduct reviews and revisions of existing documentation to ensure accuracy and relevance

Write and edit technical documentation, user guides, job aids, and other support materials for both technical and non-technical audiences

Develop engaging instructional materials, such as training modules and e-learning courses

Format documentation and training into standardized templates and adhere to style guide

Ensure all documentation and instructional materials comply with company best practices

Conduct QA (Quality Assurance) review of all materials (Proofread, edit for grammar, spelling, and correct style usage

Manage updates and revisions to materials as needed

Provide administrative support for Technology’s SharePoint and Confluence sites

Comply with regulations, company policies, procedures, work rules, and management expectations

Adhere to guidelines regarding sensitive customer information and proprietary company information

Perform all essential functions and aspects of the job description including other duties as may be assigned

Adhere to hybrid work schedule, reporting to the office for a minimum of three days each week

Education, Experience, & Skill Requirements Required:

High school diploma, GED or equivalent

Minimum 2 years work experience in communications, training, instructional design, or related field

Ability to follow directions and receive constructive feedback

Advanced verbal and written communication skills

Excellent grammar and attention to detail

Strong working knowledge of Microsoft Word and PowerPoint/Canva

Experience documenting process flows and standard operating procedures

Digitally savvy, self-starter, dependable, and highly motivated with the ability to work independently or collaboratively in a fast-paced environment

Ability to shift priorities and adjust focus as needed

Excellent planning, organizational, time management, multi-tasking and prioritizing skills

Experience coordinating and facilitating in-person & virtual meetings/trainings

Preferred:

Bachelor’s Degree (BA, BBA, or BS), or higher

Proficiency with instructional design methodology (i.e., ADDIE)

Proficiency with industry-standard tools and software for documentation and content development (i.e., Microsoft Office Suite, Adobe Illustrator)

Comprehension of organizational change management best practices and concepts

Microsoft SharePoint administrative experience

Experience with e-learning authoring tools (e.g., Articulate Storyline, Camtasia)

Experience providing training through digital adoption platforms (e.g., Whatfix)

Familiarity with Atlassian collaboration software (i.e., Confluence, Jira Service Management)

Familiarity with project methodologies (i.e., agile, Kanban)

Analytical mindset and ability to process information using data and technology to develop innovative solutions

Knowledge of technology and electric utility-based concepts including advanced metering, customer information systems, security and networks

Please send your resume in word format, following details to anand.yalla@infolob.com or call me @ 972-845-7069 for more information:

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