Responsibilities

• Perform duties related to overall customer service and account management: logistics, contract management, and customer relations.

• Effectively manage a large amount of written communication and data while complying with internal and external process.

• Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.

• Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.

• Utilize enterprise system (SAP) to input or extract repair/material data.

• Assists in interface with intra-company departments relative to warranty, credit, billing, etc.

• Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers.

• Consistently document customer service needs to identify patterns and maintain quality.

• Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs.)

Qualifications

• HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience

• In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required. Previous experience working in a customer-facing role.

• Able to communicate professionally and effectively, both in writing and verbally to internal and external customers

• Strong email and MS office software skills

Preferred Qualifications

• SAP experience

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Wichita, KS 67226 (Preferred)

Ability to Relocate:

• Wichita, KS 67226: Relocate before starting work (Preferred)

Work Location: In person