Primary Responsibilities

• Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file)

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer contacts through open and interactive communication

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Manage large amounts of incoming phone calls and emails from internal and external customers

• Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts

• Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions.

• Makes special studies, investigations and analyses and prepares related reports.

• Daily interaction with Sales, Supply Chain/Logistics, Production and Philippines counterparts.

• Will require occasional evening or early morning calls to align and coordinate with international customers.

• Performs other related duties as required.

Preferred Qualifications

• Proven customer support experience or experience as a Client Service Representative

• Ability to multi-task, prioritize, and manage time effectively

• Superior organizational skills

• Strong sense of urgency and ability to prioritize competing tasks

• Exceptional written and oral communication skills

• Able to anticipate needs and shows initiative

• Aerospace industry experience, preferred

• Project Management experience working in cross functional teams, preferred

• SAP knowledge and experience is a plus

• Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)