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Skill: Customer Service (ENTRY LEVEL)
Role: Process Associate
In the role of Process Associate you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you’ll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals.
Location for this position is Des Moines, IA.
Qualifications:
Required
Preferred
· Sensitivity to service and quality
Your responsibilities include but may not be limited to
· Take initiative and ownership in every call and situation
· Provide answers and solutions in a manner all parties can understand
· Research information and handles return calls/other follow-up as needed
· Provide accurate quotes and creates business correspondence via paper or electronic format in a timely manner
· Navigate multiple computer systems/applications and utilizes search tools to find information
· Adhere to call guidelines
· Meet or exceeds department quality standards
· Document client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnel
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
About Us
Infosys McCamish Systems,(http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim – generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish’s many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Job Types: Full-time, Contract
Benefits:
Shift:
Weekly day range:
Work Location: Hybrid remote in Des Moines, IA 50309
Full Time | Contractor
IT Outsourcing & Consulting
$48k-59k (estimate)
06/22/2024
10/19/2024
infosysbpm.com
ATLANTA, GA
200 - 500
2002
RICHARD MAGNER
$50M - $200M
IT Outsourcing & Consulting
Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia. Infosys BPM has been consistently ranked among the leading BPM companies and ...has received over 60 awards and recognitions in the last 5 years from key industry bodies and forums like the International Association of Outsourcing Professionals, Outsourcing Center, SSON, and NOA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The companys senior leaders contribute widely to industry forums as BPO strategists.
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The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
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