Senior Process Associate - Customer Service

In the role of Senior Process Associate you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you’ll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals.

Location for this position is Des Moines, IA.

Qualifications:

Required

• High School Diploma or GED Equivalent.
• At least 1 years of experience in the job description below

Preferred

• Analytical skills
• Oral and written communication skills
• Call Center experience
• Ability to work autonomously in a hybrid environment
• Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework
• Ability and willingness to learn multiple financial concepts and systems
• Flexibility in a fast-paced, team-oriented environment
• Organizational and follow through skills

Sensitivity to service and quality

Your responsibilities include but may not be limited to

Take initiative and ownership in every call and situation

Provide answers and solutions in a manner all parties can understand

Research information and handles return calls/other follow-up as needed

Provide accurate quotes and creates business correspondence via paper or electronic format in a timely manner

Navigate multiple computer systems/applications and utilizes search tools to find information

Adhere to call guidelines

Meet or exceeds department quality standards