Responsibilities 

• Work cohesively within a high-performing and collaborative team in managing a government client expectation throughout the life of a project. 

• Works closely within the project team and coordinates across departments to ensure proper allocation of resources based on deadlines and priorities. 

• Continuously monitors multiple projects and jobs within each department to ensure deadlines are met and ensures jobs are completed according to client specifications and industry standards. 

• Communicates frequently with client to resolve issues and provide status updates according to clients’ needs. 

• Analyzes client search terms, search term formatting, and within the legal review tools: performs searches, creates layouts/view, provides support for review, and provides general litigation support. 

• Analyzes client, third party, or production data for potential issues and provides solutions when problems are identified. 

• Reporting and analysis of exceptions and other issues related to data processing. 

• Provide final quality control check on client deliverables. 

• Providing platform training sessions to clients and investigate or troubleshooting reports of connectivity problems or system performance issues. 

Desired Skills

• Excellent communication skills and proven experience in a client-facing role 

• Solid organizational skills including high-level attention to detail and multitasking skills 

• Excellent written and verbal communication skills to both internal and external clients. 

• Ability to describe complex technical concepts and ideas in non-technical terms. 

• Ability to provide strategy and operations design and implementation services. 

• Structured and precise with a results-oriented approach to business. 

• Demonstrates full commitment and offers tactical strength through regular follow-up. 

• Demonstrated strength through consistent execution, speed, decisiveness, and focused/detailed approach. 

Required Qualifications

• The ideal candidate will have a minimum of 2-5 years eDiscovery/litigation support experience with a focus on data handling or client solutions 

• Minimum of a Bachelor’s Degree, Computer Science or IT majors preferred 

• Excellent communication, presentation, and inter-personal skills

• Experience/familiarity with eDiscovery Services spanning across the EDRM (File to Trial) 

• Position is currently 100% remote due to COVID-19; Under normal circumstances, individual must be able to work onsite in Metropolitan DC area 

• Sole U.S. Citizenship 

• Ability to obtain and/or maintain Public Trust Security Clearance 

Security Clearance 

• Public Trust