Title : Manager - UX Design -Fulltime wtih Client

Location: Ontario,CA (Hybrid - 3 days Onsite)

We are unable to Sponsor Visa for this role (Only USC and Permanent Resident only !! )

Fulltime/Direct Hire with our Customer

Embark on an exciting journey as the Manager, UX Design, shaping sophisticated digital experiences across web, mobile, and desktop channels. Be the driving force in user-centered design, leading a dynamic team, and collaborating with stakeholders to enhance user journeys. Your role involves being a subject matter expert, leading UX designers, and fostering a culture of UX advocacy within the client. Dive into hands-on UX design, manage user research, and present compelling UX deliverables, influencing a design leadership culture.

Key Responsibilities

1. Serve as a Subject Matter Expert (SME) in the User-centered design process, applying and executing design processes to create sophisticated experiences across various design channels.
2. Understand organization and user needs to devise Digital experience strategies aimed at enhancing user experience.
3. Take a journey-based view to understand user journeys and align the organization and current/future experiences on digital channels toward evolving user journeys.
4. Lead a team of UX Designers and Visual Designers, guiding and mentoring them from a skills, knowledge, and career path perspective.
5. Collaborate with the Senior Director – Head of Digital Experience to create a culture of UX advocacy within the client.
6. Identify user requirements by researching and analyzing user needs, understanding business requirements, stakeholder objectives, and aligning with technology implementation strategy.
7. Manage and guide user research activities to understand user needs.
8. Act as a strong hands-on UX Design practitioner, capable of designing and building industry-standard UX Design artifacts like personas, user journeys, wireframes, and other UX deliverables.
9. Review and present UX deliverables to stakeholders, facilitating feedback discussions.
10. Assist in creating and maintaining the client's Design system.
11. Manage and guide visual designers and developers with their projects, providing understanding of technology execution models (e.g., Agile, waterfall) as they apply to the UX Design process.
12. Recruit, train, and manage support staff, monitoring and evaluating outcomes, and conducting performance reviews of each Team Member within client guidelines.

Commitment to Quality: The client team is committed to incorporating the client's Quality Program goals, including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Education & Requirements

• Six (6) or more years of experience designing software applications (web, desktop, or mobile) following a user-centered-design (UCD) process.
• Three (3) or more years of leadership experience required.
• A sample portfolio demonstrating design skills is required for evaluation.
• Bachelor’s Degree from an accredited institution required.
• In lieu of the required degree, a minimum of eight (8) years of additional relevant work experience is required for this position, in addition to the minimum years listed in the Experience Requirements above.

Key Qualifications

• Good knowledge of responsible design, accessibility standards, design languages, and design systems.
• Design effort estimation and progress reporting.
• Envisioning and creating experiences across various channels.
• Strong understanding of UX, Customer Experience, and Digital Strategy, capable of driving strategic initiatives like digital transformation, UX roadmaps, process definitions & enhancements, product conceptualization & solutioning (web, mobile, and multichannel).
• Experience working with design and brand agencies, ensuring target design outcomes.
• Proven experience bringing "outside-in" perspectives and forward-looking trends to enable scalable experiences for the client.

Benefits :

• Competitive salary.
• Hybrid schedule.
• CalPERS retirement.
• State-of-the-art fitness center on-site.
• Medical Insurance with Dental and Vision.
• Life, short-term, and long-term disability options.
• Career advancement opportunities and professional development.
• Wellness programs promoting a healthy work-life balance.
• Flexible Spending Account – Health Care/Childcare.
• 457(b) option with a contribution match.
• Paid life insurance for employees.
• Pet care insurance.