20 IT Support Analyst Jobs in Raleigh, NC
Infranet Technologies Group is Hiring an IT Support Analyst Near Raleigh, NC
The successful applicant will have a sound technical background and customer service experience. Once you join our team, you will provide desktop support as well as Tier I support for servers, networking equipment, and telephony systems. As a first point of contact for new IT issues, you will have excellent problem-solving, customer service skills, and a strong sense of urgency so that issues are resolved in a timely manner to minimize downtime.
Major Duties And Responsibilities
- Build and maintain positive, constructive relationships with clients through IT Support
- Provide direct technical assistance to clients utilizing remote support tools or in-person
- Configure, install, and maintain client specific hardware, network, and applications
- Provide escalation support for Client Support Specialists
- Assist with upgrades and integrations
- Identify opportunities to enhance end-user experience
- Document time, customer correspondence, root causes and resolutions
- Assist account managers by reviewing existing systems, identifying needed improvements, and recommending appropriate equipment
- Engage external support vendors as needed
- Provide customer feedback to the appropriate internal teams, including sales, accounting, and project management
- AS degree or equivalent work experience (Required)
- 2 years working experience in desktop support (Required)
- CompTIA A , Network , Security , or Microsoft MTA (Preferred)
- Hardware (laptop, mobile device, printer, copier, projector, video conference) (Required)
- Must possess strong organization and time management skills with a strong customer service mindset (Required)
- Windows OS, Mac OS, Microsoft Office 365, mobile devices (Required)
- Maintain a strong working knowledge of technical products and solutions (Required)
- Networking fundamentals (Preferred)
- Virtualization fundamentals (VMware, Hyper-V) (Preferred)
- Microsoft Azure (Servers and / or Services) (Preferred)
- Storage platform and hardware (Dell EMC) (Preferred)
- Telephony platform (Cisco UC) (Preferred)
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Strong analytic and problem-solving abilities (Required)
- High level of self-motivation and a willingness to take responsibility (Required)
- Effective interpersonal and relationship-building skills (Required)
- Demonstrated high degree of professionalism, responsibility, and dependability (Required)
- Works well in a team-oriented, collaborative environment on complex projects (Required)
- Ability to complete individual tasks independently (Required)
- Ability to prioritize tasks (Required)
- Excellent written and verbal communication skills, including presentation skills (Required)
Job Summary
Full Time
IT Outsourcing & Consulting
$63k-79k (estimate)
06/20/2024
08/19/2024
infranetgroup.com
ROCKY MOUNT, NC
25 - 50
1998
WILLIAM LONG
<$5M
IT Outsourcing & Consulting
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About Infranet Technologies Group
At Infranet Technologies Group, we empower our clients by working with them side by side to create a solid IT infrastructure personalized to their specific needs. By coupling our highly-experienced talent with cutting-edge solutions, we are here to help your business to survive the ever-changing technological landscape. Headquartered in Wilmington, NC, Infranet was founded in 1998 as a network consulting company. Since then, we have expanded to Rocky Mount, NC, Raleigh, NC and Richmond, VA. Despite operating in these four locations, Infranet is a geographically boundless company. We understand... that an open line of communication is paramount to providing adequate solutions to your needs. At Infranet, we take pride in relationships with our clients, and our ability to provide them with IT support that increases productivity through collaboration, security, and data center solutions.
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The job skills required for IT Support Analyst include Technical Support, Customer Service, Problem Solving, Networking, IT Support, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Analyst positions, which can be used as a reference in future career path planning. As an IT Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Analyst. You can explore the career advancement for an IT Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Analyst job description and responsibilities
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troubleshooting hardware and software issues.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Analyst jobs
A IT support analyst should be able to work calmly when under pressure.
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Name variables and functions using clear and relevant names.
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Re-use common functions to save time.
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Set a time limit to complete a task.
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Step 3: View the best colleges and universities for IT Support Analyst.
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