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The Employee Relations Manager will provide subject matter expertise and governance for workplace relations (industrial relations and employee relations) commitments and requirements to effectively manage and maintain positive relationships between the business and its employees that align to our ING strategy. This position is critical in mitigating and managing risk and supporting compliance across the spectrum of related topics relevant to employment.
The Employee Relations Manager will partner with senior stakeholders to develop and implement relevant workplace relations initiatives, resources and best practice programs, the role will be responsible for customized content creation, ongoing design and management of domain specific programs and delivery of projects to meet current and future needs.
Ready to make an impact?
What You’ll Do

• Provide leadership, oversight, management, and technical expertise for all matters relating to employment legislation and regulation and workplace disputes, grievances, and negotiations
• Provide in-depth technical and functional subject matter expertise for the creation and design of frameworks in line with legislation and regulations to support a consistent approach and process for disciplinary and performance management issues
• Provide advice on impact of legislation or regulatory changes on ING’s employment instruments, policy and process across HR lifecycle and make recommendations accordingly
• Ensure employment contracts comply with legal requirements and are aligned with the enterprise agreement
• Coach, train and support senior leaders and people managers to increase understanding and enable proactive resolution of ER matters
• Investigate, manage, and resolve complex employee complaints and workplace relations issues including grievance procedures and mediation services in a timely manner
• Build and maintain positive relationships with key stakeholders to drive change and continual improvement in behaviours
• Review and communicate workplace policies, processes, and procedures to ensure employee treatment is consistent with ING’s Orange Code and legislative requirements

What We’re Looking For

• Extensive experience in providing expert technical and specialised ER/IR advice, including drafting relevant documentation
• Minimum 10 years’ experience in a HR Business Partnering role and/or Employment Law.
• Proven knowledge of HR and workplace issue management and employment legislation.
• Proven experience in effectively educating people leaders and HR professionals to build ER knowledge and capability that aligns with the organisation’s employment risk appetite
• Ability to successfully navigate challenging situations to bring participants to an outcome, particularly as the senior executive level
• Ability to effectively engage and manage external experts (including legal)
• Strong stakeholder management skills with an ability to build relationships with multiple and diverse stakeholders

What’s in it for you?

• Drop everything and learn with over 16,000 professional and personal development courses to choose from
• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About UsAt ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you’d feel at home? We’d love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)
Need more? Contact Mark Montgomery on mark.montgomery@ing.com
Applications close 2 weeks once advert live Before you apply Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager