204 Customer Service Manager Jobs in Rockford, IL
Ingersoll Machine Tools, Inc. is Hiring a Customer Service Manager Near Rockford, IL
Reporting:
Director of Customer Support
Department:
Service
Ingersoll is a global leader in developing advanced machine tools for the world's aerospace, transportation, energy, and other heavy industries. We manufacture the largest metal removal, automated composite placement, and 3D printing machines in the world.
We are seeking a creative, driven, and highly motivated Customer Service Manager to join our team!
Summary:
The Customer Service Manager manages the IMTI customer support operation, keeping management updated as necessary regarding progress and any problematic machine and/or customer issues. Monitor Field Service Engineers to evaluate the overall installation and or service progress. Interact with Sales personnel to confirm machine requirements and customer expectations.
Responsibilities include professionally representing the company with an exemplary level of integrity. Must have excellent verbal and written communication skills and knowledge of general business practices. Must be a team player, capable of acting in a manner that maintains harmony and cooperation with colleagues and other departments.
Responsibilities:
Technical Support:
- Front line phone and email contact for Ingersoll customer
- Receive calls and emails from customers with questions on machine issues
- Follow up with the customer to provide answers to their questions
- Maintain customer support call database
- Provide customers with technical data and procedures for solutions
- Work with Mechanical, Fluids, and Controls Engineering to provide solutions
- Forward the information to Service Manager and Spare Parts department as needed
Spare parts:
- Follow up on spare parts quotes sent to customers to promote increased sales
- Contact existing customers to promote spare part sales
- Generate critical spare part packages for customers with new machines
- Expedite spare part orders through the machine shop and inspection departments
Qualifications & Experience:
- Knowledge of Fiber Placement Machines and their components
- Experienced with Microsoft Office and SAP programs
- Good typing skills
- Excellent communication and organizational skills are a must.
- Some years’ experience with Ingersoll Machine Tool machines preferable
Education:
- High School diploma required
- Technical degree preferred
Other Requirements
- Valid US passport.
- Valid Driver’s License
Benefits:
- Holidays (9 per year)
- Sick/personal leave
- Health/Dental/Vision insurance
- 401(k)
- HSA and Flexible Spending Account
- Short- and Long-Term Disability
- Life insurance
- Tuition Program
To all recruitment agencies: Ingersoll Machine Tools, Inc. does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Ingersoll Machine Tools employees or any other company location. Ingersoll Machine Tools, Inc.is not responsible for any fees related to unsolicited resumes/CVs.
Ingersoll Machine Tools, Inc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination.
Job Summary
Full Time
IT Outsourcing & Consulting
$87k-112k (estimate)
06/14/2024
08/25/2024
camozzimachinetools.com
Rockford, IL
<25
IT Outsourcing & Consulting
Related Companies
The job skills required for Customer Service Manager include Customer Service, Customer Support, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
Similar Jobs
Popular Articles
