Seeking a knowledgeable and customer-oriented technical support specialist to join our team. The ideal candidates will possess excellent communication skills and a passion for solving technical issues. This role offers the opportunity to work closely with customers providing troubleshooting assistance, product guidance, and exceptional support.

HVAC Technical Support Job Duties

• Respond to customer technical concerns or questions via phone and/or email.
• Maintain a high level of customer service when addressing customer problems via phone or email.
• Ability to answer technical questions the sales team may have both quickly and reliably.

Qualifications

• Formal Mechanical Skills
• Familiar with usage of a voltmeter
• Comfort using phone and email to communicate with customers, coworkers, and vendors.
• Customer service experience a plus.
• Preferred HVAC experience but not required

Ingram's Water & Air Equipment is an Equal Opportunity Employer. All candidates given a job offer will be subject to a satisfactory background check and negative drug test result.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• HVAC: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Hickory, KY 42051: Relocate before starting work (Required)

Work Location: In person