37 Call Center Representative Jobs in Boston, MA
Initial Communications is Hiring a Call Center Representative Near Boston, MA
Employment Type: Full Time
Location: Boston, MA
Compensation: $18.50 - $28.00 / hour
DescriptionWelcome to Initial Communications, the marketing company that's all about making your business shine! We're a team of energetic and creative professionals who are passionate about helping our clients succeed.
Job Description: As a Call Center Representative at Initial Communications, you will be the first point of contact for our clients' customers, providing exceptional customer service and support. You will play a crucial role in representing our clients' brands and ensuring positive customer experiences through inbound and outbound calls.
Salary range: $18.50 - $28.00 per hour
Job: Full time
On site job
Key Responsibilities
- Customer Support: Handle inbound calls from customers regarding inquiries, orders, complaints, and product or service information. Provide accurate and timely assistance to resolve issues and answer questions.
- Outbound Calls: Make outbound calls to follow up on customer inquiries, conduct surveys, and gather feedback. Maintain a professional and courteous demeanor at all times.
- Sales Support: Assist customers with product or service recommendations, upselling, and cross-selling opportunities as appropriate. Meet or exceed sales targets and performance metrics.
- Adherence to Policies and Procedures: Follow company policies, procedures, and scripts while interacting with customers. Maintain compliance with regulatory requirements and quality standards.
- High school diploma or equivalent.
- Excellent communication skills, both verbal and written, with a clear and professional phone manner.
- Strong problem-solving abilities and the ability to remain calm and composed under pressure.
- Proficiency in basic computer applications and familiarity with CRM software or call center systems is desirable.
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
- Health insurance coverage
- Retirement savings plan (401k)
- Paid time off and holidays
- Professional development opportunities
- Flexible work arrangements
Job Summary
Full Time
$47k-60k (estimate)
06/05/2024
07/03/2024
The job skills required for Call Center Representative include Customer Service, Call Center, Problem Solving, Communication Skills, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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