277 Call Center Customer Service Assistant Jobs in Los Angeles, CA
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University of California - Los Angeles Health
Los Angeles, CA | Full Time
$62k-80k (estimate)
3 Months Ago
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University of California - Los Angeles Health
Los Angeles, CA | Full Time
$46k-57k (estimate)
4 Months Ago
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Freeway Insurance Services America, LLC
Los Angeles, CA | Full Time
$102k-150k (estimate)
7 Months Ago
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Call Center Customer Service Assistant
$43k-54k (estimate)
Full Time
2 Days Ago
Inkspirenize is Hiring a Call Center Customer Service Assistant Near Los Angeles, CA
Job Title: Call Center Customer Service Assistant
Location: Los Angeles, CA
Position Type: Full-Time
Job Summary: The Call Center Customer Service Assistant will be responsible for handling inbound and outbound customer calls, addressing customer inquiries, resolving issues, and providing excellent service. The successful candidate will be a proactive problem solver with strong communication skills and the ability to maintain a professional demeanor in a fast-paced environment.
Key Responsibilities:
Location: Los Angeles, CA
Position Type: Full-Time
Job Summary: The Call Center Customer Service Assistant will be responsible for handling inbound and outbound customer calls, addressing customer inquiries, resolving issues, and providing excellent service. The successful candidate will be a proactive problem solver with strong communication skills and the ability to maintain a professional demeanor in a fast-paced environment.
Key Responsibilities:
- Handle inbound and outbound calls in a professional and courteous manner.
- Respond to customer inquiries and provide accurate information regarding products and services.
- Document customer interactions and maintain accurate records in the customer management system.
- Maintain up-to-date knowledge of company products, services, and policies.
- Adhere to call center scripts and protocols to ensure consistency in customer interactions.
- Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.
- Participate in training sessions to improve product knowledge and customer service skills.
- Collaborate with team members and supervisors to ensure customer needs are met.
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Proficient in using computer systems, including Microsoft Office and customer management software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- High level of patience, empathy, and professionalism.
Job Summary
JOB TYPE
Full Time
SALARY
$43k-54k (estimate)
POST DATE
06/26/2024
EXPIRATION DATE
07/12/2024
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