720 Customer Service Assistant Jobs in Cincinnati, OH
Inkspirenize is Hiring a Customer Service Assistant Near Cincinnati, OH
Position Title: Customer Service Assistant
Location: Cincinnati, OH
Department: Customer Service
Reports To: Customer Service Manager
Employment Type: Full-Time
Salary: [Specify Salary or "Competitive"]
Job Summary
As an Entry-Level Customer Service Assistant, you will be the first point of contact for our customers. Your primary responsibility will be to provide exceptional service by addressing customer inquiries, resolving issues, and ensuring a positive customer experience. This role is ideal for individuals who are passionate about helping others and eager to grow their careers in customer service.
Key Responsibilities
- Customer Interaction: Greet customers warmly and ascertain the purpose of their visit or call.
- Inquiry Resolution: Address customer inquiries via phone, email, and chat in a timely and professional manner.
- Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information to customers.
- Documentation: Accurately document customer interactions and transactions in our CRM system.
- Feedback Collection: Gather customer feedback and communicate insights to the relevant departments for continuous improvement.
- Follow-Up: Ensure customer satisfaction by conducting follow-up communications when necessary.
- Team Collaboration: Work closely with team members and other departments to ensure a seamless customer experience.
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computers and familiarity with CRM systems is a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Positive attitude and a strong work ethic.
- Willingness to learn and adapt to new processes and technologies.
Job Summary
Full Time
$36k-45k (estimate)
06/28/2024
07/11/2024
The following is the career advancement route for Customer Service Assistant positions, which can be used as a reference in future career path planning. As a Customer Service Assistant, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Assistant. You can explore the career advancement for a Customer Service Assistant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Assistant job description and responsibilities
A customer service assistant may also be called upon to provide practical help, such as advising a customer on how to assemble or operate an appliance.
02/10/2022: Richland, WA
Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
12/17/2021: Medford, OR
Customer service assistants deal with customer questions, purchases and complaints.
01/05/2022: New Brunswick, NJ
Organize and schedule customer orders to an appropriate department.
02/17/2022: Greenville, MS
Follow up with customers at a later date.
02/03/2022: Cedar Falls, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Assistant jobs
Undertaking a relevant qualification will show managers that assistants are serious about their job and may offer the opportunity to fast-track to a managerial position, depending upon job performance.
01/22/2022: Billings, MT
Customer service assistant jobs do not usually require specific qualifications, although a good command of the English language will be required by most employers.
03/13/2022: Chicago, IL
Responding to questions with positive language can greatly affect how the customer hears the response.
02/09/2022: Saint Paul, MN
These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation.
02/17/2022: Chico, CA
Ask for direct feedback from customers and colleagues in order to have a room for improvements.
02/17/2022: Lansing, MI
Step 3: View the best colleges and universities for Customer Service Assistant.
