62 Call center representative Jobs in Orlando, FL
Inktel Contact Center Solutions is Hiring a Call center representative Near Orlando, FL
Job Details
Description
Responsibilities :
- Answers incoming phone calls from clients, members, subscribers, or the public.
- Responds to questions directly within the scope of the position.
- Counsels clients or other callers who are upset or have urgent concerns.
- Ensure callers have been provided with all necessary paperwork and instructions.
- Solicits information necessary to respond appropriately or route caller.
- Performs lookups or extracts records from information system or other files.
- Educates callers about available services, products, or benefits.
- Oversees service schedules. Ensures estimates and other information given to the public are current.
Qualifications & Competencies :
- High school diploma or equivalent.
- 1-2 years Call Center Experience
- Excellent Data Entry skills / - 45-55 wpm minimum
- Must be computer literate and internet savvy
- Exceptional written communication skills; and high-quality standard in grammar, punctuation, and written business acumen
- Excellent oral communication skills : clear diction, tone, and use of proper grammar
- Ability to deliver quality customer service in a high-volume environment
- Ability to advise and counsel students in a quick and efficient manner
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Empathetic and active listening
- Positive outlook and enthusiastic attitude
- Conscientious team player
- Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required
- Dependable, a history of good attendance and punctuality is essential
Technology Requirements :
Minimum PC Requirements
CPU Speed
- Dual Core 1.2 GHz or better
- Intel Core i3 or AMD Ryzen 3 or better
Hard Drive
- 40 GB or more of available space
- 100 GB or more of total space
Memory
8 GB of RAM or better
Operating System
- Windows 10 or 11 (No Macs or Chromebooks)
- Information on how to upgrade to Windows 10 Professional can be found here : https : / / support.microsoft.com / en-us / help / 12384 / windows-10-upgrading-home-to-pro
- Two (2) available USB 2.0 or greater ports
Minimum Monitor and Accessory Requirements
Dual Monitors
- 1280 x 1024 (SXGA) screen resolution
- 1920 x 1080 (Full HD or 1080p)
USB Headset with Microphone
JPL TT3 Evo Binaural Headset (Headband Boom) with Tough Case and JPL BL-053 P JPL USB 2.0 universal bottom lead with volume and mute function
Camera
Integrated or USB Camera
Minimum Software Requirements
Google Chrome
Latest version of Google Chrome for Windows
Certain client programs may require specific versions of Microsoft Internet Explorer
Minimum Internet Connectivity Requirements
Standard Connection / Speed
- Hard-wired connection (no wireless)
- Minimum 45 MBPS download / Minimum 10 MBPS upload
- Internet connection must not be shared with more than 3 devices in the same location
Maximum Latency Threshold
- 120 milliseconds (ms)
Last updated : 2024-06-24
Job Summary
Full Time
Business Services
$42k-53k (estimate)
06/26/2024
09/24/2024
inktel.com
ORLANDO, FL
100 - 200
1997
$10M - $50M
Business Services
Related Companies
About Inktel Contact Center Solutions
Our Company Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost. Our Mission Our Mission is to be our clients most valued and trusted business partner. At the heart of our mission is Inktels Passion for People philosophy which creates an environment for the highest operational performance in our Industry. Our Solution The focus of each Inktel solution is to create value for our clients by fully maximizing each customer inte...raction. This focus has led to the creation of Inktels Customer First operating model which utilizes an optimal mix of agent, technology, performance, and analytics solutions to ensure value creation. Inktel Solution Suite comprises the following operational areas: Sales & Revenue Enhancement Revenue Protection Customer Support Sales Lead Management Field Sales Support Account Management Multi-Lingual Support Retention & Loyalty Seasonal & Peak Support Personalized Self Service Multi-Channel Email, Chat, & Mobile Social Engagement Strategy
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The job skills required for Call center representative include Customer Service, Call Center, Written Communication, Data Entry, Oral Communication, Active Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center representative positions, which can be used as a reference in future career path planning. As a Call center representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center representative. You can explore the career advancement for a Call center representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Step 3: View the best colleges and universities for Call Center Representative.
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