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What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in healing and inspiring the human spirit and to pivot from a job opportunity to an authentic experience!
Under the direction of the Supervisor, Integrated Operations, Engineer II, Technology Integrated Operations will be focused on overall monitoring of the Infrastructure/Application landscape and L1/L2 support and troubleshooting activities including but not limited to patch management, capacity management, health checks, troubleshoot escalated tickets from Service Desk, initial triage of all alerts from various monitoring systems. The Engineer II, Technology Integrated Operations will manage, maintain, and troubleshoot IEHPs observability tools, in addition to collaboration with, inter-departments to ensure member needs are met while simultaneously building strong peer relationships.
Key Responsibilities
1. Team Skills Collaborate and communicate in a team-based environment focused on problem solving, analytical thinking, teamwork, interpersonal skills, communication skills, proactive application monitoring, and technical troubleshooting.
2. Application Performance/Infrastructure Monitoring - Using APM/ITIM tools to optimize application performance and identify performance bottlenecks in web applications, Infrastructure services (network, server performance, VMWare, SQL, Citrix, etc.) and provide solutions. Identify opportunities through APM/ITIM tool and perform root cause analysis for insights gained from User Experience tools like Dynatrace/AppDynamics. Partner with application development, application support, and other IT infrastructure resources to define measurement frameworks, develop KPI's and performance dashboards.
3. Design and Support The Engineer II, Technology Integrated Operations will act as a subject matter expert assisting the Engineer III with responsibilities for overall design and implementation of Application Monitoring and User Experience Analytics tools and will assist with research of the existing tools and solutions to recommend means of enhancing the architecture to gain insights and improve overall Infrastructure and Application Owners experience.
4. Patch Management The Engineer II, Technology Integrated Operations will support the Engineer III with responsibilities for all patch management activities across the enterprise (server and end points).
5. Monitoring and SOP Based Troubleshooting The Engineer II, Technology Integrated Operations and Integrated Operations team will be responsible for overall monitoring of Application and Infrastructure landscape and will perform initial triages for all reported alerts from the various monitoring tools.
6. Subject Matter Expert (SME) The Engineer II, Technology Integrated Operations will work with some observability tools using Dynatrace/AppDynamics, SolarWinds, ExtraHop, Thousand Eyes, Citrix Director, SecureWorks (replacement), Ushur and other.
7. Identify automation opportunities for all repeat activities and work with the Engineer III toward implementation.
8. Proactive application monitoring, timely health checks and balances, on-call support for key deployments and/or production support needs.
9. Navigate and support Incident and Change Management processes with an end-to-end understanding of system workflows and technology infrastructure.
10. Collaborate with the Engineer III to configure and monitor new alerts, as needed, to prevent production issues from affecting application availability.
11. Collaborate with the Engineer III to create dashboards, publish alerts, or proactively identify issues raised after key releases to keep all applications and processes performing optimally. Communicate changes to community.
12. Provide ongoing technical support to remote area networks, Internet, and VPN communications.
13. Drive identification, assessment, and execution of ongoing process improvement opportunities for the benefit of equipment reliability, serviceability, and operations productivity.
Commitment to Quality: The IEHP Team is committed to incorporate IEHPs Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.
Education & Experience
Key Qualifications
Start your journey towards a thriving future with IEHP and apply TODAY!
Pay Range:Full Time
$75k-91k (estimate)
06/20/2024
07/09/2024
iehp.com
San Bernardino, CA
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