POSITION SUMMARY

• Knowledge of patient assessment, family dynamics and treatment interventions.
• Knowledge and utilization of crisis intervention techniques.
• Knowledge of patient rights, advanced directives, adult and child abuse laws, and emergency detention.
• Knowledge of complex patient care planning.
• Leadership and negotiation skills
• Organizational and interpersonal communication skills
• Skill in interacting with multiple individuals with diversified roles and perspectives.
• Knowledge of external review organizations (i.e. Managed Care, Medicare, Medicaid, State gatekeeper for Medicaid).
• Skill in organizing and prioritizing workloads to meet deadlines.
• Oral and written communication skills.
• Customer relations skills.
• Ability to use good judgment and to maintain confidentiality of information.
• Ability to communicate effectively with patients and co-workers
• Ability to adhere to safety policies and procedures
• Ability to tolerate ambiguity, uncertainty and change.
• Skill in telephone etiquette and paging procedures.
• Ability to work as a team player.
• Ability to demonstrate tact, resourcefulness, patience and dedication.
• Ability to accept direction and adhere to policies and procedures.
• Ability to recognize the importance of adapting to the various patient age groups (adolescent, adult and geriatric).
• Ability to work in a fast-paced environment.
• Ability to meet deadlines.
• Ability to react calmly and effectively in emergency situations.
• Understanding of therapeutic boundaries and ethics in providing care for mentally ill patients.

• Ability to stand or walk up to six hours, sit for up to two hours.
• Ability to spend 20% of the workday outdoors in temperatures varying from 30° F. to 100°F and 80% of the workday indoors in temperatures varying form 60° F. to 85° F.
• Ability to occasionally push/pull wheeled carts from 200lbs. (i.e. crash carts, patient on stretchers or in wheelchairs).
• Ability to frequently lift and carry up to 10 pounds; occasionally lift and carry up to 100 pounds.
• Ability to see well enough to read written materials.
• Ability to discern a variety of odors.
• Ability to handle hazardous/infectious waste on an occasional basis.
• Ability to work in an environment where the noise level is frequently high; where chemicals are frequently used in cleaning; where mechanical and electrical hazards may occasionally be present; and where dust, mist and steam are frequently generated in housekeeping tasks.
• Ability and knowledge of how to respond when exposed to blood and body fluids.