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POSITION OBJECTIVE
Responsible for answering, directing, dispatching, logging all requests (internal / external) that come into the switchboard as well as attending to guest needs, including but not limited to, guest registration, check-out and cashiering.
Answer internal and external telephone calls in a friendly and courteous manner. Direct all calls in a timely and accurate manner, assisting with basic questions whenever possible to provide great customer service.
Actively coordinate communications within the resort, including guest tram service, emergency procedures, alarms, and life safety.
ESSENTIAL JOB FUNCTIONS
Promote the Guest Loyalty Program and provide recognition and benefits to all present members.
Accept payment for guests’ / member’s accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.
Cash checks and exchange currency for guests / members & owners.
Answer phone in a timely manner. Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, internet issues, and extension of stay.
Keep activity log updated to allow for proper follow-up. Ensure guest satisfaction, utilizing the empowerment certificates when appropriate.
Post miscellaneous charges as requested.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel :
Also, might require the service professional to act as the manager on duty.
EDUCATION / EXPERIENCE
High school or equivalent education (GED) required.
REQUIREMENTS
to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
to deal with problems involving several concrete variables in standardized Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
WORK ENVIRONMENT
Last updated : 2024-05-29
Full Time
$26k-35k (estimate)
05/31/2024
08/28/2024
The job skills required for Front desk agent include Billing, Communication Skills, Listening, Empowerment, etc. Having related job skills and expertise will give you an advantage when applying to be a Front desk agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front desk agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front desk agent positions, which can be used as a reference in future career path planning. As a Front desk agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front desk agent. You can explore the career advancement for a Front desk agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.