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**This is an in-house position. Please do not apply if you are looking for remote or hybrid work. Thank you.
Inno Supps is one of the fastest-growing supplement companies in the world.
We are out-of-the-box, strategic, and diversified thinkers who are seeking an experienced e-Commerce Customer Service professional to join our team.
In this role, the Customer Service Manager will be responsible to support the overall operations of the Customer Service Department to streamline processes, supervise a team of Customer Service Agents, and resolve customer issues timely and effectively ensuring a high standard of quality customer service.
WHO ARE YOU:
WHO ARE WE:
We are Inno Supps. A DTC e-commerce, supplement company that thrives off of Innovation and constant improvement to redefine excellence. We have new and evolving brands frequently developing for creative versatility. We seek out gaps in our processes and workflows to ABO (Always Be Optimizing). We LOVE different perspectives that can adapt to the ever-changing marketplace and audiences while maintaining consistency in our branding and marketing initiatives. We are a Company crafted by the perfect blend of the imaginative and the analytical. We thrive off collaboration and professional development and strongly believe our colleagues and peers can individually contribute to each other and the collective.
We have a beautiful office space with a massive greenscreen room for production. Our production and post-production equipment is top-of-the-line. We have quarterly team outings when our workload allows and a wellness program for periodic, on-site neck and shoulder massages. We offer medical, dental, and vision where 50% of employee premiums are paid by the Company and you get free product while onsite and 50% off product for purchasing.
We look forward to reviewing your portfolio in hopes of continued discussions!
If you have any questions or concerns or want to connect straight to the source, please send an email to recruiting@innosupps.com. We would love to hear from you!
Job Posted by ApplicantProFull Time
$90k-116k (estimate)
09/13/2024
09/29/2024
innosupps.com
Henderson, NV
<25
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.