We are seeking a skilled and outgoing individual to join our team as a TeleChat associate. As a TeleChat associate, you will be responsible for providing exceptional customer service via phone and chat, ensuring customer satisfaction and promoting a positive brand image. This is an exciting opportunity for someone who thrives in a fast-paced, customer-focused environment.

Responsibilities

• Answering incoming calls and responding to customer inquiries with professionalism and efficiency
• Engaging with customers via online chat to assist with product information, order status updates, and troubleshooting
• Resolving customer complaints and issues in a timely manner, escalating to management when necessary
• Making outbound calls to follow up with customers, gather feedback, and ensure customer satisfaction
• Keeping accurate and detailed records of customer interactions and transactions
• Collaborating with cross-functional teams to address customer concerns and improve the overall customer experience
• Staying up to date with product knowledge, company policies, and industry trends in order to provide accurate information to customers

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Prior experience in customer service or call center environment preferred
• Strong problem-solving abilities and a customer-centric mindset
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proficiency in using customer service software and other computer applications
• Previous experience in customer service or a similar role is preferred
• Ability to remain calm and professional, even in challenging situations
• Availability to work flexible hours, including evenings and weekends, as needed