Our client is seeking a Tier 1 Helpdesk Technician! Join our client who is in the professional services industry and support their end client in all IT related Tier ! solutions. With opportunities for growth, collaboration, and innovation, you'll thrive in an environment that values expertise and fosters success.

We are seeking candidates who can work on a contract basis but would be interested in converting to full-time, fully benefited position in the future.

Job Titl e: Tier 1 Helpdesk Technician

Location: Onsite in Denver, CO

Employment Type : 6 months contract-to-hire

Hourly: $25, W 2

Key Responsibilities:

- Provide Tier 1 technical support to end-users via phone, email, or in-person.

- Troubleshoot and resolve technical issues related to Office365, Microsoft products, document management tools, and connectivity problems with printers.

- Utilize ConnectWise Ticketing Systems to log, track, and prioritize incoming support tickets.

- Handle a high volume of tickets efficiently, with a focus on resolving critical issues in a timely manner.

- Escalate complex technical problems to Tier 2 support or relevant teams, including issues related to firewalls and network connectivity.

- Maintain detailed documentation of support tickets, resolutions, and user interactions.

- Collaborate with internal teams and external clients to address technical challenges and ensure high levels of customer satisfaction.

- Adapt to the needs of different clients and prioritize tasks accordingly.

Required Skills and Qualifications:

- Minimum of 2 years of experience in a Tier 1 Helpdesk Support role.

- Proficiency in troubleshooting technical issues related to Office365, Microsoft products, and document management tools.

- Experience working with ConnectWise Ticketing Systems or similar ticketing platforms.

- Strong organizational skills and the ability to manage multiple tasks simultaneously.

- Excellent communication and interpersonal skills, with the ability to interact effectively with individuals of varying technical levels.

- Flexibility and adaptability to work in a fast-paced and challenging environment.

- Ability to handle challenging personalities and remain professional under pressure.

- Experience with connectivity issues with printers and other peripherals.

- Proactive approach to problem-solving and a commitment to providing exceptional customer service.

Preferred Qualifications:

- Relevant certifications such as CompTIA A , Network a plus

- Prior experience working in a professional services environment.

Benefits: Medical, Dental, Vision, and more!

Innovar Group comprises seasoned talent agents who provide top-tier recruitment services to clients across the United States. We usher in a new era of recruiting by combining cutting-edge technology with exceptional talent. Visit our website at www.innovargroup.com.

Equal Opportunity Employer: Minority/Female/Disabled/Veteran