3 Helpdesk Support Technician Jobs in Westminster, CO
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Innovar Group is Hiring a Helpdesk Support Technician Near Westminster, CO
Job Details
We are seeking candidates who can work on a contract basis but would be interested in converting to full-time, fully benefited position in the future.
Job Title: Tier 1 Helpdesk Technician
Location: Onsite in Denver, CO
Employment Type: 6 months contract-to-hire
Hourly: $25, W 2
Key Responsibilities:
- Provide Tier 1 technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve technical issues related to Office365, Microsoft products, document management tools, and connectivity problems with printers.
- Utilize ConnectWise Ticketing Systems to log, track, and prioritize incoming support tickets.
- Handle a high volume of tickets efficiently, with a focus on resolving critical issues in a timely manner.
- Escalate complex technical problems to Tier 2 support or relevant teams, including issues related to firewalls and network connectivity.
- Maintain detailed documentation of support tickets, resolutions, and user interactions.
- Collaborate with internal teams and external clients to address technical challenges and ensure high levels of customer satisfaction.
- Adapt to the needs of different clients and prioritize tasks accordingly.
Required Skills and Qualifications:
- Minimum of 2 years of experience in a Tier 1 Helpdesk Support role.
- Proficiency in troubleshooting technical issues related to Office365, Microsoft products, and document management tools.
- Experience working with ConnectWise Ticketing Systems or similar ticketing platforms.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills, with the ability to interact effectively with individuals of varying technical levels.
- Flexibility and adaptability to work in a fast-paced and challenging environment.
- Ability to handle challenging personalities and remain professional under pressure.
- Experience with connectivity issues with printers and other peripherals.
- Proactive approach to problem-solving and a commitment to providing exceptional customer service.
Preferred Qualifications:
- Relevant certifications such as CompTIA A , Network a plus
- Prior experience working in a professional services environment.
Benefits: Medical, Dental, Vision, and more!
Innovar Group comprises seasoned talent agents who provide top-tier recruitment services to clients across the United States. We usher in a new era of recruiting by combining cutting-edge technology with exceptional talent. Visit our website at
Equal Opportunity Employer: Minority/Female/Disabled/Veteran
Job Summary
Full Time
$51k-63k (estimate)
05/24/2024
06/15/2024
innovargroup.com
Englewood, CO
100 - 200
Related Companies
The job skills required for Helpdesk Support Technician include Technical Support, Problem Solving, Collaboration, Innovation, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Support Technician positions, which can be used as a reference in future career path planning. As a Helpdesk Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Support Technician. You can explore the career advancement for a Helpdesk Support Technician below and select your interested title to get hiring information.
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