Join an exceptional team at Carton Craft Supply, located in their office in Alpharetta ! Carton Craft Supply is seeking a dedicated Customer Success Representative to enhance their team.

This role demands a detail-oriented individual with outstanding communication and time management abilities. Strong customer service skills, empathy, patience, and a proactive approach to providing quick responses and resolutions are essential. At Carton Craft Supply, you'll be welcomed into a supportive, team-oriented, family-like atmosphere, where many associates have enjoyed long tenures of 20-30 years.

Note: This is an in-office position in Alpharetta, with hours from 8:30am to 5pm (not remote or hybrid).

Job Responsibilities:

• Consistently engage with customers to build and maintain strong relationships
• Educate customers on products and their applications
• Provide quotes and samples upon request
• Collaborate with the outside sales team to identify growth opportunities
• Assist with sales reporting and review sales trends
• Process customer orders via phone, email, and website with utmost accuracy
• Address customer service issues, returns, and shipping concerns

Job Requirements:

• Two years of experience in an account management or sales support role within an industrial warehouse or supplier setting
• Tech-savvy with a willingness to learn product applications
• Excellent verbal and written communication skills
• Superior interpersonal and customer service skills
• Exceptional organizational skills and attention to detail
• Proven time management skills with the ability to meet deadlines
• Eagerness to learn new things
• Proficiency with Microsoft Office Suite
• Experience with Sage X3 is a plus
• College degree preferred but not required; High School diploma required

Join Carton Craft Supply and become a part of a dynamic team dedicated to success and customer satisfaction. Apply today!