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Member Services Rep -AACU Mortgage Processing-10067
$44k-62k (estimate)
Full Time 3 Weeks Ago
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Innovative Support Services for Industry (ICSI) is Hiring a Member Services Rep -AACU Mortgage Processing-10067 Near Fort Worth, TX

Job Type: W2 Contract

Job Duration: 3-4 month

Job Location: Fort Worth, TX 100% on-site

Description:

Responsible for daily functions associated with check processing, item processing, direct payments and funds transfers at Credit Union.
Principal Duties and Responsibilities

  • Completes data entry and balancing functions
  • Coordinates return items with members, outside vendors, the Federal Reserve Bank and other institutions
  • Assists other departments with fraud resolution, member inquiries and related Accounting general ledger balancing
  • Works member cases/activities assigned
  • Follows and maintains policies and procedures to ensure strict compliance of NACHA rules and regulations and Federal Banking laws
  • Processes loan payments, multi-account and member deposits, credit card payments, and other checks, such as IRA, bankruptcy and payoff checks
  • Reviews, analyzes and approves Remote Deposit, Mobile, ATM, and other imaged enabled products
  • Logs, researches and makes necessary GL, account adjustments and/or returns
  • Processes Stop Pays and Check Batching
  • Completes daily balancing and branch closing
  • Obtains information from members for the timely and accurate processing of international and domestic funds transfer requests
  • Researches and verifies incoming and outgoing funds transfer information
  • Communicates with vendor to process funds transfers
  • Understands and is familiar with outgoing and incoming funds transfer laws
  • Deposits check returns, researches member returned checks on draft changes, processes member checks, verifies members for outgoing funds transfers, and Federal Reserve verifying and releasing funds transfers
  • Completes daily processing of workflows related to late returns, source of receipts, foreign collections and legal fees
  • Performs other duties as assigned


Minimum Qualifications

  • High school diploma or GED
  • 2 years of bank or credit union teller or banker experience
  • Intermediate Excel and Word experience
  • Must pass applicable American Airlines pre-hire compliance checks
  • Must have an acceptable credit history, which will be verified
  • The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act


Preferred Qualifications

  • 2 years previous customer/member service experience
  • 2 years previous banking or Credit Union teller or banker experience


Knowledge, Skills & Abilities

  • Experience with Episys and Symitar systems
  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Ability to exercise excellent customer service skills
  • Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
  • Ability to effectively communicate with all levels both verbally and written
  • Ability to perform mathematical calculations and analyze data
  • Ability to effectively prioritize work and meet deadlines under high volume pressure
  • Ability to cross-train and perform any role assigned within department
  • Ability to interact professionally with all employees and members
  • Ability to work independently and with minimal supervision
    • Ability to self-motivate with strong organization skills and capacity for attention to detail
  • Ability to effectively prioritize work and meet deadlines
  • Ability to work extended hours in support of business needs
  • Ability to maintain satisfactory performance and attendance

Job Summary

JOB TYPE

Full Time

SALARY

$44k-62k (estimate)

POST DATE

06/03/2024

EXPIRATION DATE

08/02/2024

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