6 Customer Service Rep Jobs in Hornell, NY
iNRCORE is Hiring a Customer Service Rep Near Hornell, NY
Minimum QualificationsEDUCATION: High School Diploma
EXPERIENCE: Two years of Customer Service experience in a manufacturing environment, (or similar).
KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs.
Skills
- Good organizational skills and detail oriented.
- The ability to meet deadlines.
- The ability to work and prioritize workload with minimal supervision.
- Effective communication skills.
- Must be able to climb stairs. Must have the capability to use a computer for extended periods of time.
- Verbal and written communication are required for this position.
- Directly communicates with customers, (via telephone, electronic media, in person).
- Support On-Time delivery goals of the customer and Bicron Electronics, LLC.
- Communicate with internal departments to ensure customer requirements are met.
- Maintain up to date files for Customer accounts.
- Access and maintain Bicron Electronics, LLC Supplier accounts in customer portals in an accurate and timely manner when required.
- Maintain up-to-date listing of portal log in and password information.
- Reports all changes to customer’s account and/or in customer’s account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer’s account, or Bicron Electronics. LLC’s status with the customer.
- Maintain forecasts for assigned products in an accurate and timely manner.
- Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary.
- Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer.
- When appropriate, may prepare and submit quotes and bids to customers, including:
- Gathering appropriate information from customers to forward customer’s price inquiries to Supply Chain.
- Forward customer specifications to Supply Chain and/or Engineering as required.
- Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company’s margin guidelines.
- Maintains Quote Log.
- Participate in Sales Account meetings as required.
- Participate in weekly Production Planning meetings.
- Participate in other meetings as required.
- Provide coverage to the Company’s phone system as specified.
- Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory.
- Process Customer complaints in accordance with Bicron’s Quality Management System.
- Perform other customer-related duties as requested.
- Meet all Company training requirements within established guidelines.
- Maintain a clean and organized work area.
- Promote “Safety First”, helping the Company to achieve “0” safety incidents.
- Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity.
This position is not eligible for relocation allowance.
Veterans are encouraged to apply.
Job Summary
Full Time
$38k-47k (estimate)
06/29/2024
07/26/2024
inrcore.com
Bristol, PA
<25
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The job skills required for Customer Service Rep include Customer Service, Microsoft Office, Written Communication, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Rep.
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