Mgr Operations

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

Management of employees to ensure operational expectations are met for Insight’s internal and external customers. Overall supervision includes proper planning, forecasting, training and operational efficiency with regards to employee utilization, logistical processes and employee administrative functions. Responsible for building and maintaining positive relationships within Insight and its partners and clients. Teammate will follow all Insight policies and procedures. Each person is accountable for meeting or exceeding individual and / or departmental metrics.

Key Responsibilities

• Plan, manage and coordinate personnel and processes within the operations area
• Responsible for metric and SLA adherence reporting to all levels of the organization
• Reports all business activities to accurately measure business trends to management for sounds business decisions
• Responsible for driving operational efficiencies by constantly evaluating processes, procedures and systems.
• Maintains open lines of communication with other departments to insure confidence and enhance the relationships within Insight
• Represents Insight in a professional and business-like manner and communicates effectively with Insight associates and their customers
• Issuing of daily, monthly and quarterly reports
• Some travel required
• Other duties as assigned

What you’ll need to succeed

• Bachelor's degree from four-year college or university
• Minimum of 3 years related operations experience and/or training; or equivalent combination of education and experience.
• Previous experience in supervising teammates to ensure completion of responsibilities.
• Ability to lead a team of personnel by providing leadership, assistance and advice
• Knowledge of SAP for the day-to-day management of resource management, time reporting and expense reporting
• Exceptional verbal and interpersonal skills required
• Possession of strong analytical skills
• Ability to multitask and balance multiple priorities
• Excellent time management skills
• Demonstrated leadership ability and teamwork
• Strong computer skills
  Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.