Insight Global is seeking a Assistant Service Manager for one of our clients in the Heating/HVAC industry in Brooklyn, NY. This role plays a pivotal role in ensuring efficient service delivery. This position involves dispatching service technicians, following up on proposals, and engaging with customers. They will assist with managing roughly 60 service technicians. The ideal candidate will have a mechanical background, be comfortable working indoors, and possess excellent communication skills.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
5 years of experience in a customer service role in the Residential Natural Gas, HVAC, or plumbing industry
Must be mechanically inclined (understanding of oil vs gas burners)
Familiar with proposals for HVAC, Natural Gas, or Plumbing repairs
Experience in a customer facing role
Strong communication skills
Nice to Have Skills & Experience
Experience managing service techs
Experience working as a service in HVAC, plumbing, or Natural Gas
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.