Must Haves:

• 3 years within a BA/QA analyst role
• Experience gathering and writing requirements to support technical teams/projects (QA, UAT, engineering, etc.)
• Prior experience working within an agile environment and workflows
• Ability asking probing questions and providing timely responses to help both internal and external customers to troubleshoot issues
• Good communication & personality

Plusses:

• Streaming/Digital Product and Industry Experience
• Experience working with Centercode: transforms how you collect and analyst pre-release customer feedback (tool commonly used in the streaming industry)
• Knowledge of visualization or dashboard tools like Tableau, Power BI or JQL

Day-to-Day:

Insight Global is hiring for a BA/QA Analyst to join a large, streaming service. This BA/QA Analyst will be joining the Direct-to-Consumer Organization and supporting the operations QA and Trials team. This BA/QA analyst will be working alongside other analysts while collaborating/supporting QA/ UAT testing channels. This BA/QA analyst will be responsible for gathering & writing requirements to assist in the management of trial users, trial app distribution, maintenance, and documentation. This analyst will be responsible for collaborating with Quality Engineering, Technology Delivery, PMO, Development, and Product Teams. This analyst has to be comfortable with asking probing questions and provide status updates/ responses to both internal and external customers. Furthermore, this analyst will have to monitor the Slack, Centercode & Trial Inbox for issues to ensure escalation of tickets to the proper business owners.