25 Call Center Customer Service Representative Jobs in High Point, NC
Insight Global is Hiring a Call Center Customer Service Representative Near High Point, NC
Position: Benefits Enrollment Call Center Representative
Location: Onsite 5 days per week in High Point, NC
Duration: 3 month contract with potential extension
Pay range: $16-17/hr
Job Description
Must Haves:
- 1-year Call center customer service experience (high volume environment) or hospitality/retail customer service experience
- Windows 10
- Microsoft office
- Computer-literate – able to manage multiple monitors & able to pick up new systems
- Positive attitude and ability to communicate effectively with all levels
- Strong problem-solving skills and customer first mentality
- Ability to multi-task, listen, probe, research
- Comfortable in a fast-paced/high volume environment
- High School degree
Plusses:
- Employee benefits/provider services experience, healthcare, insurance, claims
- COBRA/Retiree processing experience (huge plus)
Day to Day:
The Benefits Support Advocate (Health Concierge) is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services. As a Health Concierge you will answer incoming calls and chats from customers about their employer’s benefits plans, including educate and advise callers on their benefits, the system, and all related processes, process enrollment related transactions and take ownership of issues through resolution, research customer requests and follow up with customers as needed and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions.
- 20-30 calls daily, 8-9 minutes on average per call (there will be a call guide to reference for client specific information)
- Understand reason for call (when is their annual enrollment date, dependent information)
- Collect information to authenticate call
- Advocate for employee on the phone
- Reference client call guides: There will be a call guide for each client
- Create case for new callers and log information
- 90% of calls answers can be answered on call guide
Job Summary
Contractor
Business Services
$37k-49k (estimate)
09/02/2024
09/28/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
Related Companies
About Insight Global
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The job skills required for Call Center Customer Service Representative include Customer Service, Call Center, Problem Solving, Microsoft Office, Communicates Effectively, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Customer Service Representative. Select any job title you are interested in and start to search job requirements.
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