REMOTE- MUST BE WITHIN TWO HOURS FROM SAN DIEGO

Must have:

- 3 years' experience as a analytical role

- Previous customer service experience

- Microsoft Suite (excel, outlook)

- Flexibility to adapt to and to follow ongoing process changes

- Must be able to proactively work in a collaborative Team Environment, demonstrating development of positive relationships with peers

- Analytical skills -- a must, in order to perform accurately and timely on cases, to ensure a first time full resolution is achieved

- Great communication skills to timely provide feedback on issues that might affect multiple members

Education

- Bachelor's Degree

Nice to Have Skills and Experience

- Healthcare background

- Case resolution experience

- Root cause analysis

- Previous Kaiser experience

- SharePoint experience

Job Description *

An employer is looking for Business Analysts in the San Diego, Ca area for our healthcare client. These candidates should be able to use business analysis skills and due diligence to research the root cause of escalated member cases. Business Analyst will then provide a resolution on such escalated member case. Always an influx in cases due to the new year and will need help with the volume of requests.

- Focuses on case resolution with emphasis of coverage issues to ensure no discrepancies exist among systems, with our members' complaints

- Supports daily Business Case Development through timely analysis and resolution of member complaints by performing research and review through multiple systems.

- Perform / timely follow up through member cases.

- Ability to communicate with members when required.