Required Skills and Experience *

2 year of experience of call center

Experience working in a Collections Call Center OR experience in the banking or the financial industry OR experience from a sales background

Critical thinking skills, specifically knowing how to build rapport and provide solutions

Excellent written and verbal communication skills

Comfortable in heavy phone support role

Must be reliable and available to work onsite in Phoenix, AZ

Must be able to work 2 Saturdays per month

Job Description *

A client in Phoenix, AZ is looking for a Collection Agent to join their team. This team is responsible to collect funds from delinquent accounts. The money given to members are credit cards loans, home equity lines of credit, savings accounts that are over drawn, etc. Responsibilities of this individual are shown below:

Will conduct Inbound and Outbound calls and will speak with about 32 members per day

Will understand what the member's needs are and provide solutions to help improve the member's financial security

Contacting members by telephone to negotiate debt recovery

Negotiate settlements to receive payment on percentages of loans