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- Maintain a high level of technical knowledge within the Samsung Dacor Home Appliance and Electronic Products, both Sales, Product & Customer Care Departments.
- Manage to enhance service expertise by reviewing service contents for products and functions and providing improvements for service contents.
- Development, preparation and critical review of technical reports, technical documents, test procedures, user guides, installation and maintenance manuals.
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering preferred
- 2-3 years experiences in Engineering or Technical Field / Home Appliance field
Position Summary:
The main function of a product specialist is to be the subject matter expert on a product through its development. The typical product specialist will provide technical advice to customers concerning their product. Analyze current STG status to determine extent of missing contents for Dacor
o Determine models missing from STG
o Check for content types including Error Codes, Service Guides, Exploded View, Wire Diagrams, etc.
- Collaborate with PI Team to add missing models to STG
o Prioritize models with high service demand/warranty portion
- Review Service & Training Manuals and create content for new models prior to launch
Contractor
Business Services
$85k-105k (estimate)
06/02/2024
07/26/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The following is the career advancement route for Content Engineer positions, which can be used as a reference in future career path planning. As a Content Engineer, it can be promoted into senior positions as an Integration Engineer III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Content Engineer. You can explore the career advancement for a Content Engineer below and select your interested title to get hiring information.