You haven't searched anything yet.
Insight Global is seeking a Customer Care Specialist for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life cycle of a student from early learning to higher education. This role will start 100% remote, but need to be around the Knoxville, TN area for when they open their office. This role will be Monday through Friday 12pm-8pm EST.
In this role you will be responsible for the initial contact with customers to understand and document reported issues. You will accurately document users’ information, triage steps and resolutions/escalation notes. Most of the calls will be between 3-5 minutes long where your main goal is to get all of the caller’s information accurately and let them know what triage steps are next. We are expecting these people to have a high level of emotional intelligence and be able to remain calm when times are tough. We need people with a calm demeanor and the ability to resolve solutions quickly and effectively.
If you are looking to get your foot in the door and grow within an IT organization this role could be a great steppingstone. There is high growth potential through the IT organization if someone demonstrates the right skills and success.
This role offers competitive compensation and option for benefits election.
Desired Skills and Experience:
Full Time
$39k-48k (estimate)
06/17/2024
07/02/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The following is the career advancement route for Customer Care Professional positions, which can be used as a reference in future career path planning. As a Customer Care Professional, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Professional. You can explore the career advancement for a Customer Care Professional below and select your interested title to get hiring information.