This candidate will handle answering phone calls coming from team members who are experiencing financial hardships for a multitude of different reasons, such as:
-A death of a family member, spouse, etc.
-Catastrophic or extreme circumstances such as a house fire, domestic abuse, etc.
-Housing instability
-Going through a serious illness or injury and are looking for assistance with medical expenses and loss of income
The team experiences around 10 calls a day (may be more or less depending on the day) and currently has 50,000 team members within the organization that can call this support line. This person will need to have great communication skills and be able to speak with team members that are going through high-stress situations and provide emotional support for team members. The candidate will also assist with application in-take. They will be responsible for managing incoming applications by recording the Team Member's information on a spreadsheet and sending emails confirming receipt of the Team Member's application.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
1 years of customer service experience
Experienced using Outlook and Microsoft Excel
Nice to Have Skills & Experience
High emotional maturity and empathy
Detail-oriented
Able to communicate effectively via phone & email
Time management skills (fast-paced position)
Able to work with or learn SuccessFactors (Benefitplace is a similar system)
Experienced using Adobe
Understanding of leave of absence needs
HR or retail experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.