Must-Haves:

• 1-year related customer service experience preferably within a call center environment
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint

Plusses:

• High school diploma or equivalent
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
• Strong customer service skills and the ability to satisfactorily resolve issues
• Experience working with delivery, transportation, or logistics

Day-to-day:

As a Customer Service Representative, you will ensure that RXO delivers on the promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers via telephone and email at every step of the experience. This may include diagnosing, assessing, and resolving problems or issues, as well as dealing with complaints calmly and professionally. Other responsibilities may include tracking the progress of delivery routes, processing changes or cancellations to delivery orders, and scanning haul-away pods and stamps.

Job Types: Full-time, Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Application Question(s):

• Do you have 1 or more years of experience working in customer service in a heavy call environment?
• Do you have experience working with Microsoft Excel, Word, or PowerPoint?

Ability to Commute:

• Franklin, MA 02038 (Required)

Ability to Relocate:

• Franklin, MA 02038: Relocate before starting work (Required)

Work Location: In person