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REQUIRED SKILLS AND EXPERIENCE
NICE TO HAVE SKILLS AND EXPERIENCE
JOB DESCRIPTION
Insight Global is seeking a Customer Service Representative to support a leading legal contract platform with nearly 200 contracts, exhibits, and forms that define the relationships and terms involved in design and construction projects. Our client has over 120 years of experience in fine-tuning the road map for all design and construction parties. This position is considered an engaging customer interaction position. This ideal candidate would be well versed in technology, exceptional customer service experience and attention to details and ability to communicate and resolve customer requests. This position is a 3 month contract with the possibility to convert into a permanent role. Responsibilities include: * Provide courteous and professional customer service in responding to both e-mail, phone and chat requests for technical assistance from end users * Provide recommendations to increase software functionality through troubleshooting issues. * Develop expert proficiency in the operation of specific business systems or processes needed in the call center. This may also include Sales, Incident Management, purchasing invoicing, refunds, and moving of licenses. * Provide recommendation to the Management Team on call volume reduction strategy. * Research and document users issues and submit findings for review for inclusion in knowledge base (KB). This may include issues that deal with: Internet browsers, Operating systems, Microsoft Office, Networking, Third Party software * Ensure each reported problem is documented and resolved in a timely manner, tracked according to standards, and / or escalated / re-assigned as appropriate. * Answer general questions and provides training to end users on software functionality. * Continuously build on application knowledge through training, research and testing. * Work independently and as a team member to research relevant issues and continue contact with the client until all issues have been resolved. * Make outbound calls as needed. The salary expectation for this position is between $18-$24/hr depending upon years of experience.
Full Time
Business Services
$45k-57k (estimate)
07/31/2024
09/26/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The job skills required for Customer Service Representative include Customer Service, Microsoft Office, Attention to Detail, Troubleshooting, Verbal Communication, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.