During this time, the new hire will learn: to process RMA requests, check on status of RMAs, assist customers via phone and email support, and will begin learning about other facets of our company and how they interact.

Duties & Responsibilities:

* Greet customers warmly and ascertain problem or reason for calling

* Manage customer complaints and inquiries through phone calls and emails

* Track customer interactions and issues and show ownership through resolution

* Monitor and process customer calls and ensure optimal level of customer satisfaction and resolve all outbound issues

* Coordinate with senior staff and escalate customer requirement and issues as per requirement

* Analyze/Solve problems

* Identifying the issues of customers rapidly and precisely

* Answer questions about warranties or terms of sale

* Inform customers about any changes made before and after the order process

* Provide ETA (Estimated Time Arrival) to customers for out of stock or delayed orders

* Research, create, and complete daily test results, parts not returned notices, and repair status reports in order to inform customer via email of current updates

* Ensure customer satisfaction

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.