Position: Customer Care Specialist

Openings : 5

Location: ONSITE - Mesa, Arizona

Duration: 9 month contract

Must Haves:

• High School Diploma or GED equivalent
• 1 year of customer service experience, inbound call center experience in a fast-paced environment is a plus
• Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office
• Minimum of 30 words per minute typing skills
• Strong interpersonal skills and ability to interact with varying personalities
• Bi-lingual (Spanish) is a plus
• Flexibility to work any shift between the hours of 8:30AM to 8:30PM EST time M-F and 10AM to 5PM Saturday between the hours of 8:30AM to 5:30PM M-F

Day to Day:

Customer Care Specialist will answer incoming calls in a professional manner and provide a fast, accurate and friendly experience for all customer inquiries. You will be responsible for handling all customers concerns and making sure the all customers’ needs are met. You will need to provide excellent service that will result in a one call resolution.

Essential Responsibilities:

Provide information or guidance to rental car customers using a positive, empathetic and professional approach

Use appropriate tools and resources to reach a complete and accurate resolution focusing on one call resolution

Develop and maintain product, process and technical knowledge related to services

Exhibit effective verbal and interpersonal communication skills tailored to the audience

Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance

Other duties as assigned