Qualifications:

• Bachelor’s degree from an accredited college or university in a field related to IT, or equivalent combination of education and experience.
• 3 years of experience in IT related fields including, desktop support, MS O365, networking.
• In depth knowledge of Windows 10
• Experience working in Microsoft O365 and Azure Admin portals
• Experience with Azure Virtual Desktop is highly preferred
• Extensive PowerShell knowledge
• Basic understanding of networking
• Must be fully vaccinated against COVID with all boosters

Responsibilities:

• Provide support for users in all forms of contact (walk-ins, call-ins, email, chat) to address questions and needs.
• Work on daily operations tasks that will include new-hires, temps, SharePoint permission changes, checking health of technology managed by Office IT team.
• Manage users, groups, devices, permissions, conditional access via Azure portal.
• Manage laptop config, available software, cellphone config, compliance via Intune portal.
• Manage users, licenses, shared mailboxes, Teams, SharePoint, OneDrive via the O365 admin portal.
• Work on and resolve issues with VPN and Azure desktop services.
• Manage time between helping users, and making progress on projects to improve the CONA PC, O365, and other user technology environments.
• Write, update, and run PowerShell scripts that configure the setup of user laptops.
• Write, update, and run PowerShell scripts that are used to do certain functions in O365 Admin, Azure, and Intune.
• Monitor laptop health from compliance, configuration, and virus standpoints.
• Maintain accurate inventory of all technology.
• Write and maintain updated documentation for all processes.
• Plan, write-up, and perform scheduled changes that affect the laptop and network environment.
• Be willing to complete tasks, on occasion, that may not seem to be directly related to Office IT.

Job Description

A client in the midtown/Atlanta area is seeking a Desktop Support Technician to join their Office IT team. Looking for someone with extensive knowledge in all things PC, Office 365, and more. The primary role of this position is to provide support to employees and contractors. This support can range from resolving PC and conference room issues to installing new hardware to developing content for SharePoint or scripts for O365.

Contract/Contract-to-Hire Roles:

Compensation:

$45/hr to $ 50/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.