REQUIRED SKILLS AND EXPERIENCE

• Bachelor’s degree in social work, healthcare or similar field
• 2-3 years of relatable experience (social work/case management exp specifically with healthcare assistance)
• Some knowledge of healthcare systems and/or veteran and military family programs
• Understanding of disabilities, including Serious Mental Illness (SMI) and substance use disorder
• Computer skills: Microsoft Office suite and Client Management System (CMS)

NICE TO HAVE SKILLS AND EXPERIENCE

• Familiarity with Housing First, Veteran’s Administration (VA) and/or US Military a plus
• Master’s degree in social work preferred
• Military experience preferred

JOB DESCRIPTION

Insight Global is looking for a qualified Healthcare Navigator to join the team of a client who is dedicated to providing comprehensive support and services to veterans in need. Their mission is to empower veterans to lead fulfilling lives by offering assistance with housing, healthcare, employment, and other essential services. The Healthcare Navigator will provide healthcare navigation assistance and other related supportive services to homeless and at-risk Priority Veteran clients.

Responsibilities:

• Collaborate with Case Management team to develop individualized service plans to assist homeless or at-risk Veterans and their household members in overcoming health and disability related challenges.
• Provide support for referred Veterans/families with specialized health and/or disability needs, including mental health and substance use
• Complete tailored assessments and care plans informed by Veteran’s/family’s specific situation and their goals for long-term housing stability
• Meet weekly with Director of VC to staff cases and provide crisis intervention/support to Case Management team as needed
• Assist referred Veterans/families in accessing healthcare systems including but not limited to, gaining entry to VA healthcare or community care, facilitating enrollment into the VA Medical Center, gathering documentation and complete paperwork required for enrollment, following up on enrollment progress
• Complete SOAR training and obtain SOAR certification to assist Veterans/families in applying for SSDI/SSI benefits through the Social Security Administration
• Assist Veterans/families with processes related to VA Disability benefits and discharge status, including appeals process and/or obtaining related paperwork
• Help Veterans/families get access to appointments when needed by supporting veterans in identifying health care needs, and working collaboratively with heath care teams to facilitate access to care
• Assist Veterans/families in utilizing available services including preventative health care
• Help Veterans/families identify and modify barriers to adhering to recommended health care plans, maintaining housing stability and improving overall functioning
• Provide client-centered advocacy
• Assist Veterans/families in understanding and communicating with providers to make informed decisions about health care
• Provide wellness education to Veterans/families
• Maintain accurate and timely case documents in accordance with SSVF grant guidelines
• Actively participate in professional development training.
• Actively participate in weekly staff meetings and individual supervision

Working Conditions:

• Services are provided in office, in the community, and in client homes
• Occasional afterhours/weekend work
• Travel required

Pay: $20.00 - $21.15/hr