16 Help Desk Support Specialist Jobs in Columbus, OH
Insight Global is Hiring a Help Desk Support Specialist Near Columbus, OH
Must haves:
- 2 yrs. Experience in Helpdesk/Service Desk/Desktop support role – REMOTE SUPPORT
- Strong Troubleshooting background (phones, printers, laptops, etc.)
- Experience with Microsoft Outlook or Lotus notes
- Active Directory Experience (creating policies and making changes to policies)
- SCCM Experience would be helpful—have they remotely controlled using this tool
Pluses:
-ITIL foundation
-Previous Banking/Financial Industry experience
-A or Network Certifications
D2D
The technical support professionals who handle tickets that are escalated from level 1. These professionals require greater technical skills and/or access rights than level 1 support personnel. They are typically technical specialists and may also be responsible for participating in root cause analysis of problems
- Handling escalated tickets within a timely manner
- Taking ownership of potentially complex issues
- Working Chat queues/Unassigned queues
- Identifying issues in ticket handling processes (including attempting to find and document the correct process)
- Identifying holes in documentation that could have resulted in the ticket being solved during first contact
- Taking inbound Service Desk calls during peak call times when necessary
Job Summary
Full Time
$61k-75k (estimate)
09/11/2024
09/27/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
Related Companies
About Insight Global
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The following is the career advancement route for Help Desk Support Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support Specialist. You can explore the career advancement for a Help Desk Support Specialist below and select your interested title to get hiring information.
