14 Help Desk Technician Jobs in Cleveland, OH
Insight Global is Hiring a Help Desk Technician Near Cleveland, OH
Position: IT Support Specialist
Duration: 6 Month contract with extensions
Location: FULLY REMOTE - Sitting in Cleveland area
Shift: 2nd shift 3:30PM-12:00PM
Start Date: July 1st
Pay: $20-22/HR
Interview Times: 1 and DONE, Week of June 3rd-June 7th
Must-Haves:
- 1-2 years of experience in IT (tier 1-2 support)
- Bachelor’s degree in Information Technology or similar
- Troubleshooting experience: password resets, connecting to VPN
- Experience with troubleshooting Microsoft Suite, Word, Excel, and PowerPoint
Plusses:
- ServiceNow Ticketing
- Experience with pivot tables, web-based applications.
- Round Robin Call System
Day to Day:
Insight Global is seeking a remote Help Desk Technician for a large, global client based in Cleveland, OH. The helpdesk team is centralized in Cleveland for the entire firm and works with employees based in multiple offices around the world. This person will be fulfilling a tier 1 support role and will be responsible for providing answers, advice, system access, and remote troubleshooting for all firm employees. This person should expect to process approximately 35 ServiceNow tickets a day to either resolve or escalate to tier 2 support teams. They will need to be able to troubleshoot network issues, web browsers, web-based applications, Microsoft Suit issues, password resets, etc. Good verbal and written communication skills are essential, and applicants must speak English fluently. This person will be able to work remotely but must remain close to the Cleveland office in case of any unforeseen situations such as loss of power or internet services. The client will provide all computer hardware and software necessary but does require the candidate to have a strong, reliable, private internet service for remote connectivity and a smartphone for multifactor authentication and messaging software. Overtime is limited. Shifts may vary overtime at the client’s discretion.
Job Summary
Contractor
Business Services
$55k-69k (estimate)
06/10/2024
07/06/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
Related Companies
About Insight Global
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The job skills required for Help Desk Technician include Help Desk, IT Support, Troubleshooting, Computer Hardware, Written Communication, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
