1 IT Service Desk Specialist Job in Louisville, KY
Insight Global is Hiring an IT Service Desk Specialist Near Louisville, KY
2 WEEK ONSITE TRAINING THEN FULLY REMOTE
Must Haves:
· Associate's or Bachelor's degree in related field preferred.
· 1-2 years of progressive experience in providing technical support and troubleshooting for end users.
· Strong knowledge of Windows operating systems Familiarity with common desktop applications, such as Microsoft Office Suite and web browsers.
· Basic understanding of networking concepts and protocols.
· Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
· Strong problem-solving skills and the ability to work independently and collaboratively.
· Experience with ticketing systems and remote support tools is preferred.
Plusses
· Bilingual – Spanish speaking
· Diverse candidates
Day to Day:
A very reputable, established non-profit with their global offices based in Louisville. They are seeking a skilled and motivated individual to join their team as an Service Desk Technician (SDT). As a member of the IT support team, you will play a crucial role in providing technical assistance and support to our end users. The ideal candidate will have excellent problem-solving skills, a customer-oriented mindset, and a strong technical background.
Highlighted Duties:
* Provide first-level technical support and troubleshooting for end users via phone, email, or in-person for any audio, video and computer related equipment that supports the organization.
* Oversight of software, accounts, and licenses.
* Assist with the installation, configuration, and maintenance of hardware and software systems.
* Diagnose and resolve technical hardware and software issues promptly and efficiently.
* Set up user accounts and permissions, including password resets and account management.
* Conduct hardware and software inventory management.
* Document and update technical procedures and knowledge base articles.
* Assist with technology projects, upgrades, and system deployments as required.
* Maintain a high level of customer satisfaction through professional and timely communication.
* Other duties as assigned.
Job Summary
Contractor
Business Services
08/12/2024
10/11/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
Related Companies
About Insight Global
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The job skills required for IT Service Desk Specialist include Troubleshooting, Operating System, Technical Support, Installation, Networking, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Desk Specialist positions, which can be used as a reference in future career path planning. As an IT Service Desk Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Desk Specialist. You can explore the career advancement for an IT Service Desk Specialist below and select your interested title to get hiring information.
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